qqjili Answers Support FAQ
for Filipino Players

qqjili requires a valid Philippine government-issued ID for identity verification. Accepted documents include:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID Card
• PhilSys National ID
• Voter's ID
• PRC ID

Upload a clear photo or scan of your ID through the Account Settings page. Verification is typically completed within 24 hours. This process protects your account and ensures compliance with Philippine regulations.

On the qqjili Login page, click the "Forgot Password" link below the login form. Enter the mobile number or email address associated with your account. You'll receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam folder or contact our support team at [email protected].

No. Each player is allowed only one qqjili account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, including forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

Log in to your qqjili account and navigate to Account Settings. From there you can update your contact number, email address, and linked payment methods. Note that your full legal name and date of birth cannot be changed after verification — these are locked to your verified identity. If you need to correct a verified detail due to an error, contact support with supporting documentation.

qqjili supports the following deposit methods for Filipino players:

• GCash — the fastest and most popular option
• PayMaya / Maya — instant processing
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

The minimum deposit on qqjili is ₱100 for GCash and PayMaya. Bank transfer minimums may vary depending on your bank's own transfer limits, but are generally set at ₱200 or higher. There is no maximum deposit limit set by qqjili, though you can set your own personal deposit limit through the Responsible Gaming tools in your account settings.

GCash and PayMaya deposits are credited to your qqjili account almost instantly — usually within 1 to 3 minutes. Bank transfers may take longer depending on your bank's processing times, typically between 15 minutes and 2 hours during business hours. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number and we'll investigate right away.

qqjili does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. All amounts credited to your qqjili account reflect the full amount received from your payment provider.

To withdraw from qqjili, log in to your account and go to the Cashier or Wallet section. Select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process cashouts.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: 15 to 30 minutes in most cases
• Bank Transfer: 1 to 3 business days depending on your bank

Withdrawal requests submitted during peak hours or on weekends may take slightly longer. If your withdrawal hasn't arrived within the expected timeframe, contact qqjili support with your withdrawal reference number.

The minimum withdrawal amount on qqjili is ₱200. This applies to all withdrawal methods including GCash, PayMaya, and bank transfers. There is no maximum withdrawal limit per transaction, though very large withdrawals may require additional verification for security purposes.

Common reasons for a rejected withdrawal on qqjili include:

• Account not fully verified (KYC incomplete)
• Active bonus wagering requirements not yet met
• Withdrawal amount below the ₱200 minimum
• Mismatched account name between qqjili and your payment method
• Suspicious activity flag requiring manual review

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team at [email protected] if you need clarification or assistance resolving the issue.

qqjili offers a wide variety of games to suit every type of Filipino player:

• Slots — hundreds of titles including Fortune Ox, Dinner Delights, and many more
• Live Casino — live baccarat, roulette, blackjack, and game shows with real dealers
• Bingo — multiple bingo rooms with different ticket prices and jackpot sizes
• Table Games — classic casino table games in RNG format
• Specialty Games — crash games, fishing games, and other unique formats

New games are added regularly, so there's always something fresh to try on qqjili.

Yes. The qqjili platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone without needing to download a separate app. Simply open your mobile browser, visit the qqjili website, and log in as usual.

All games on qqjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live casino games are streamed in real time with professional dealers and physical equipment, providing full transparency. qqjili works exclusively with reputable game providers whose products are independently tested and certified for fairness.

qqjili offers a welcome bonus for new players upon making their first qualifying deposit. The exact bonus amount and structure may vary based on current promotions — check the Promotions page after logging in for the latest offers. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each qqjili promotion clearly states its wagering requirement in the bonus terms. Always read the full terms before claiming any offer.

Yes. If you've claimed a bonus but no longer wish to complete the wagering requirements, you can forfeit the bonus through your Account Settings or by contacting qqjili support. Note that forfeiting a bonus will also remove any bonus-derived winnings from your account. Your original deposited funds (minus any amounts already wagered) will remain intact.

qqjili uses SSL (Secure Socket Layer) encryption on all data transmissions between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, verified payment gateways. We follow strict data protection practices in line with the Philippine Data Privacy Act of 2012. For full details, see our Privacy Policy.

If you suspect your qqjili account has been accessed without your permission, take these steps immediately:

• Change your password right away via the Login page
• Contact qqjili support at [email protected] to flag the account
• Request a temporary account freeze while the issue is investigated
• Check your linked payment methods for any unauthorized transactions

Our security team will investigate and respond promptly. Never share your password or OTP with anyone — qqjili staff will never ask for your password.

qqjili does not sell your personal data to third parties. We may share limited data with payment processors and identity verification services strictly as needed to operate the platform and comply with Philippine regulations. All third-party partners are bound by confidentiality agreements. For a complete breakdown of how your data is used, please read our Privacy Policy.

You must be at least 21 years old to register and play on qqjili. This is a strict requirement under Philippine law and PAGCOR regulations. All accounts are subject to age verification, and any account found to belong to a person under 21 will be immediately suspended. Underage gambling is illegal in the Philippines and qqjili has zero tolerance for it.

Log in to your qqjili account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit requires a 24-hour cooling-off period to prevent impulsive decisions. These tools are free and available to all players at any time.

Self-exclusion can be activated through Account Settings → Responsible Gaming → Self-Exclusion. You can choose a period of 30 days, 90 days, 6 months, 1 year, or permanent closure. During self-exclusion, your account is locked and you cannot create a new one. If you need to self-exclude urgently, contact our support team directly at [email protected] and we will act immediately. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. You can reach out through the following channels:

• PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for referrals to counseling services
• National Center for Mental Health (NCMH) — 24-hour crisis hotline available nationwide
• qqjili Support Team — available 24/7 at [email protected] to help you activate self-exclusion or connect you with resources